The last three months have seen a number of changes in customer and consumer behaviour that are opportunities for business to improve profitability and accelerate growth. For example, a large wine retailing business is now doing 140% of its volumes with 40% less people by moving its business to 100% online. Sainsburys recently stated ‘we spent 25 years getting to 7% on line business, and then in 6 weeks we have doubled that’. Neither businesses will simply return to the status quo.
There are a number of areas of opportunity
All sectors will be impacted in the post COVID world and will need to evolve their business model. Some, for example Healthcare, will see dramatic changes (cramped waiting rooms or outpatient departments must be a thing of the past). Manufacturing environments may need to monitor and enforce social distancing and there are some very interesting Internet Of Things / Bluetooth solutions being developed and rolled out to support this.
The conclusion is that there are some real opportunities for digital transformation as businesses recover, with technology and people at the heart of this. At EMC we have the expertise in both technology and operating models and can help you through these challenges.
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